 What is this 100% guarantee?
We offer you a 14-day money-back guarantee. Should you decide for any reason that your new glasses aren't right for you, we'll give you a refund - 100% of the time.
To return an item to JEMoptical.com you must first fill out a RMA request form and obtain a RMA number from JEMoptical.com. Request a RMA number by completing the RMA request form below. RMA numbers can not be issued by telephone.
Once you submit your request, JEMoptical.com will e-mail you the Return Merchandise Authorization Number (RMA) within 48 hours.
You must write this RMA number on the return package. Without an RMA Number you cannot return merchandise to JEMoptical.com.
All eyewear must be returned in an "as new" condition with all cases, cleaning cloths, accessories, etc., included in original shipment to you.
Unauthorized return shipments will not be accepted and will be returned to sender.
Due to the custom nature of eyewear a processing fee of 30 percent will apply to all returned items.
We guarantee accuracy on all prescription lenses based upon the entered prescription or they will be remade at no charge. We are not responsible for errors or omissions on incorrectly entered prescriptions or changes in the prescription after the fact by the Doctor. We urge you strongly to review the order confirmation which is sent by email when your order begins production for errors you may have made in entering your RX. We pride ourselves in our workmanship - accurately filling your entered prescription is our number one priority.
Sorry, we do not warranty against scratches.
When does the 14 day period start?
When we place the completed order in the mail to you. Doctor Changes in RX - Input Errors
Though we can not be responsible for changes in a Doctors prescription or errors made at order entry - we do offer a 50% courtesy discount for remade orders not caused by an error on our part.
One remake will be allowed under this policy within 30 days of the shipment of the original order. A copy of your Doctors Rx MUST be faxed or emailed to us to received this discount.
The remade order must be identical to the original order (less change in RX) to receive this discount.
The 50% discount will be off the total price - less postage - of the original order.
An RMA request (below) must be completed before returning any items. Do you refund for postage?
We do not offer refunds for postage and you must return the glasses to us prepaid postage. Canceled orders
Due to the custom nature of prescription eyewear orders cancelled after 24 hours from placement of order will incur a 30 percent processing fee. Frame Warranty
JEMoptical frames are fully warranted against all manufacturing defects in materials or workmanship for a period of one year from the date of the original invoice. Just return any defective frame postage paid with a copy of your original order confirmation and we will replace it with the same or equal frame. Frame replacement shall be limited to a 1 time replacement.
You must complete the RMA request from below before returning any items for warranty repair.
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