 What is this 100% guarantee?
We offer you a 14-day money-back guarantee. Should you decide that your new glasses aren't right for you, we'll give you a refund or exchange them for another pair of the same value.
To return an item to JEMoptical.com you must first fill out a RMA request
form and obtain a RMA number from JEMoptical.com's customer service
department. Request a RMA number by completing the RMA request form below.
Once you submit your request, JEMoptical.com will e-mail you the Return
Merchandise Authorization Number (RMA) within 48 hours.
You must write this RMA number on the return package. Without
an RMA Number you cannot return merchandise to JEMoptical.com.
Unauthorized return shipments will not be accepted.
Since each pair of Eyeglasses are made to your custom specifications a processing fee of 25 percent will apply to all returned items.
We are not responsible for errors or omissions in entered prescriptions.
We guarantee accuracy on all prescription lenses based upon the entered prescription or they will be remade at no charge. We pride ourselves in our workmanship - accurately filling your entered prescription is our number one priority.
If your eye doctor changes your eyeglass prescription within 30 days, we will remake your lenses at a 50% discount.
When does the 14 day period start?
When we place the completed order in the mail to you. Do you refund for postage?
We do not offer refunds for postage and you must return the glasses to us prepaid postage. Can I exchange my glasses for a higher priced pair?
Yes. The charge to you will be the difference in price. Frame Warranty
JEMoptical frames are fully warranted against all manufacturing defects in materials or workmanship for a period of one year from the date of the original invoice. Just return any defective frame postage paid with a copy of your original order confirmation and we will replace it with the same or equal frame. Frame replacement shall be limited to a 1 time replacement.
You must complete the RMA request from below before returning any items for warranty repair.
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