Please email us using the contact form below - we regularly monitor
during off hours and it will provide the fastest response to your inquiry.
We make every effort to answer emails within 24 hours (not including
holidays and weekends)
Please make sure
firstname.lastname@example.org is in your safe senders list so that our emails will
not be blocked.
IF OUR EMAILS ARE BLOCKED AND SENT TO YOUR JUNK MAIL FOLDER
YOU WILL MISS IMPORTANT COMMUNICATIONS FROM US AND YOUR ORDER MAY BE
Support Center Hours of Operation:
Monday thru Friday: 8am
to 5pm Eastern Time
Saturday, Sunday and Holidays :
Fax Line: (toll free US
866-616-6059 24 hours a day
3910 NE 48th Ave
High Springs, Fl 32643
Due to eyeglasses being considered a medical device and their complexity we conduct all communication by email to produce a written record only so that there are no misinterpretations, or miscommunications.
We provide unlimited support via email for our paying customers, but we
do not provide support over the phone. Please do not ask us to call you as
you will be disappointed.
We limit our support to online
communication for a few reasons. It allows us to keep our overall pricing
down while continuing to provide great support. We want JEMoptical.com
to be accessible and affordable for all of our customers.
We do not quote prices by email since prices are subject to
options selected, lens type, rx and promotions running at the time - all of
the current prices are on the web site.
For the complete price of an
order just go to the frame detail page and enter your lens type and options
in the form at the bottom of the page and you will receive a price for that
combination of items at that time of order.
If you are looking to
price an order that you wish to relens your frame you may go here:
Relens my Frame
Use the form
below to send us a secure message (all fields required)
JEMoptical Inc. all rights reserved.
Use of this site constitutes acceptance of our User
Terms and Privacy
STOP Overpaying for eyeglasses. Save 50-75% on your Eyeglasses when you
order online. JEMoptical.com is an industry leader in providing
affordable eyeglasses online. We have been providing eyeglasses to our
patients since 1988. 100% satisfaction is always guaranteed.