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Contacting JEMoptical.com

Please email us using the contact form below  - we regularly monitor it during off hours and it will provide the fastest response to your inquiry.
We make every effort to answer emails within 24 hours
(not including holidays and weekends)

Please make sure
orders@jemoptical.com
is in your safe senders list so that our emails will not be blocked. 

IF OUR EMAILS ARE BLOCKED AND SENT TO YOUR JUNK MAIL FOLDER YOU WILL MISS IMPORTANT COMMUNICATIONS FROM US AND YOUR ORDER MAY BE DELAYED.

Support Center Hours of Operation:
Monday thru Friday: 8am to 5pm Eastern Time
Saturday, Sunday and Holidays : Closed

 
Fax Line: (toll free US ONLY) 866-616-6059 24 hours a day
Receiving Address:
JEMoptical.com
3910 NE 48th Ave
BLDG 512
High Springs, Fl 32643
 
24 Hour Online order status: (click here)
 
Warranty and Return Information: (click here)
 
E-Mail:
 orders@jemoptical.com
Phone:
Due to eyeglasses being considered a medical device and their complexity we conduct all communication by email to produce a written record only so that there are no misinterpretations, or miscommunications.

We provide unlimited support via email for our paying customers, but we do not provide support over the phone. Please do not ask us to call you as you will be disappointed.

We limit our support to online communication for a few reasons. It allows us to keep our overall pricing down while continuing to provide great support.
We want JEMoptical.com to be accessible and affordable for all of our customers.
 
Price Quotes:
We do not quote prices by email since prices are subject to options selected, lens type, rx and promotions running at the time - all of the current prices are on the web site.

For the complete price of an order just go to the frame detail page and enter your lens type and options in the form at the bottom of the page and you will receive a price for that combination of items at that time of order.

If you are looking to price an order that you wish to relens your frame you may go here:
Relens my Frame
 
 
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STOP Overpaying for eyeglasses. Save 50-75% on your Eyeglasses when you order online. JEMoptical.com is an industry leader in providing affordable eyeglasses online.
We have been providing eyeglasses to our patients since 1988. 100% satisfaction is always guaranteed.